(Along with 8% of users storing it in their browser.)
In this article, we’ll go through our large-scale usability research findings related to how users update stored credit cards and how sites can best support this behavior. While updating stored credit card information may sound like a straightforward task, the technical and security restrictions that sites need to have in place means that there’s a severe misalignment between what a user expects to be able to do (i.e., edit their stored credit card number) and what they’re actually able to do (i.e., edit only the expiration date or delete the card entirely). Unfortunately, 84% of e-commerce sites don’t allow users to edit their stored credit card, or don’t clearly indicate how users are then to proceed with updating the stored credit card number.
We found that 25% of users who attempted to change their payment methods devoted a significant amount of time investigating how to edit their credit card number. In fact, our quantitative study reveals that 54.2% of users have their card stored at one or more e-commerce sites, but it also reveals that 23.6% of users get a new credit card at least once a year, and 57.5% at least every couple of years.Īs part of our large-scale usability research, we’ve therefore tested how users actually (try to) update their stored card information at an array of different e-commerce sites. While storing the users’ credit cards can be a major convenience factor, users also need to update their stored credit cards from time to time. Why can you even “edit” the stored card if you can’t change the card number?” So that ideal for use as an oddity confirmation of salary records.“Uhmm.
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